Shirts

How should I care for my shirts? Will they shrink?

The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.

Will the printing fade?

Because we choose to use soft water-based inks, some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes.

Do you print your own shirts?

No, we focus on design and leave the printing to the professionals.

Will you notify me when you release a new design or restock a current design?

Of course. Subscribe to the BrokePhobia newsletter, follow us on twitter, or keep tabs on our blog. We post updates about our products as well as occasional sales and specials.

Do you accept designs from third parties?

No, all of our designs are BrokePhobia originals, created by BrokePhobia’s designer Edo White.

 

Shipping

How long does it take for shirts to arrive?

Standard shipping for orders in the contiguous US takes 5-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.  International orders are shipped via USPS First Class International Mail.

Do you ship internationally?

Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

 

Store

What forms of payment do you accept?

We gladly accept major credit cards such as Visa, MasterCard, American Express, discover or direct payments, all through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do you offer wholesale or bulk pricing?

Yes, but we screen the companies who are interested in carrying BrokePhobia products. We want to make sure that BrokePhobia is a good fit for the companies with which we work. If you would like more information, please contact us and include some background information about your shop/company.

What is your return policy?

Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product, which will be shipped to you at no additional charge.  If you have further questions please contact us.

Still have other questions?

For additional information about BrokePhobia please use the contact form or email customerservice@brokephobia.com